Privacy Policy

Privacy Policy


Your use of and access to Cirrascale's website or service is expressly conditioned on your acceptance of the following policy, as well as the other terms and conditions present on this site. If you do not or cannot agree with any part of the following policy, you may not use or access the Company Site or its services. Please note that this privacy policy only applies to the information that we collect via the Company Site or the information received through our cloud service.


The privacy of your nonpublic personal information is important to us. We use safeguards to protect your privacy and confidentiality. This policy discusses information we collect and the manner in which it is used. We reserve the right, at any time, to add to, change, update or modify our privacy policy simply by posting such change, update or modification on the Company Site, including this Privacy Policy web page. Any such change, update or modification will be effective immediately upon posting on the Company Site.


Cirrascale is committed to the security of your services data, and has in place physical, administrative and technical measures designed to prevent unauthorized access to that information. Cirrascale's security policies cover the management of security for both its internal operations as well as the services. We use good faith efforts to maintain physical, electronic and procedural safeguards to guard your nonpublic personal information. However, while we strive to protect your services information, we do not ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Your data provided while using our service may be accessed and used to perform services under your order for support, consulting, Cloud or other services and to confirm your compliance with the terms of your order. This may include testing and applying new product or system versions, patches, updates and upgrades; monitoring and testing system use and performance; and resolving bugs and other issues you have reported to Cirrascale Cloud Services. Any copies of services data created for these purposes are only maintained for time periods relevant to those purposes.


If you do nothing during your visit but browse through the Company Site and read the information contained on the web pages, we may gather certain information about your visit automatically. This information does not identify you personally. We may automatically gather the Internet domain (for example, “” if you use a private Internet access account), IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access Company Site, and the date and time you access Company Site and the pages you visit. If you send an electronic mail (e-mail) message that includes personally identifiable information, for example, in an e-mail message containing an inquiry, we will use that information to respond to your inquiry. Remember that e-mail is not necessarily secure against interception or other disclosure. If your communication is very sensitive, or includes information such as your bank account, charge card, or social security number, you should not send it in an e-mail. We may use “cookies” to improve our service to you. Cookies may help us recall a previous visit. The cookies we use do not collect personally identifiable information, and we do not use them to determine your identity. If you are not comfortable with this use, you may configure your browser to be notified when cookies are to be received and to provide you with the option of refusing cookies. However, refusing cookies may limit your ability to use Company Site in their entirety.


We do not, and will not, sell any of your personal information data to any third party. We value our customers trust and loyalty.

However, we may share your data with some companies as an essential part of being able to effectively provide all of our services to you. These companies include our Customer Service platform provider – to provide a customer ticketing system and our marketing platform provider – to send you email updates and product news, for example. You can contact us at for a full list of these third parties.


If you have asked to receive email updates such as our newsletter, invitations to events and webinars or product information, we’ll send them to you until you tell us otherwise. If you’d like to stop receiving marketing messages from us, you can do so at any time by clicking on the ‘unsubscribe’ link in any email, or by contacting us at

Once you do this, we’ll make sure you don’t receive any further marketing messages from us. Please note that it may take a few days to fully update all of our systems and process your request, so you may receive an email during that process. Please note, if you have multiple email addresses you will need to unsubscribe each email address individually. Stopping marketing messages will not stop customer communications, if you use Cirrascale Cloud Services' products.


We’ll hold onto your information for up to 2 years or as long as we need it in order to provide our services to you. We may keep hold of some of your information as required, if it is reasonably necessary to meet legal requirements, prevent fraud or enforce our terms and conditions.



Cirrascale Cloud Services is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.


You may request access to your personal information (commonly known as a “data subject access request”) by emailing This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. We will process your request and provide it to you in a timely fashion.


We may store your information outside of the USA, but only in countries who have a GDPR compliant Privacy Shield in place, such as the EEA.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.


In the limited circumstances where you may have provided your consent to the collection, processing and transfer or personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please email Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law (retention for auditing purposes, credit card charges, etc).


By using our web site, you consent to the collection and use of information as specified above. If we change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.


If you have any complaints regarding our compliance with this privacy policy, you should first contact us. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with this privacy policy.


If you have questions about our privacy policy, you may contact us at (888) 942-3800 or email us directly at or via postal mail at Cirrascale Cloud Services, ATTN: Privacy Administrator, 5775 Kearny Villa Road, San Diego, CA 92123